Refund policy

Returns & Refunds

30-day returns

Changed your mind? Return an unused bag in its original packaging within 30 days of delivery for a full refund of the item price. This sits on top of your rights under the Australian Consumer Law, which we never ask you to give up.

How to return

1. Email contact@cordelles.com with your order number and the item you want to return.
2. We reply within 1 business day with the return address and instructions. Please don't send anything back before contacting us — we can't match unannounced parcels to an order.
3. Once your return arrives and has been checked, we refund your original payment method within 5 business days.

Damaged or faulty items

If your bag arrives damaged or faulty, send us a photo within 14 days of delivery. We'll send a replacement or refund you in full at no cost to you, and you won't need to send the item back. Where the Australian Consumer Law gives you a remedy, we cover the return cost.